How we collect, use and protect your information.
Last updated: 4 July 2026
Aircon Deep Clean Co collects and uses personal information so we can respond to enquiries, provide quotes, confirm bookings, complete air conditioner cleaning services, issue invoices and receipts, and provide follow-up support.
1. Information we collect
Depending on how you contact us, we may collect:
- Your name, phone number and email address
- Property address, suburb, postcode and booking notes
- Service selections, unit quantities, preferred times and quote details
- Customer history such as leads, bookings, reminders, invoices, receipts and internal service notes
- Messages sent to our website, business email address or Facebook Page Messenger
- Basic website usage and marketing tracking information, including Meta Pixel events where enabled on our site
2. How we use your information
We use this information to:
- Prepare and respond to quote requests
- Schedule, confirm, update and complete bookings
- Create estimates, invoices, receipts and customer communications
- Send reminders, preparation messages and service follow-up
- Manage our customer records and business operations
- Measure website enquiries and advertising performance
3. Facebook Messenger and Meta tools
If you contact Aircon Deep Clean Co through Facebook Messenger, we may store the message content, sender details available to us through Meta, and any follow-up records needed to respond to your enquiry or booking request.
If Meta Pixel or similar Meta tools are enabled on our website, we may receive event data such as page views, lead submissions or booking-related activity to help us understand ad performance.
4. Who we share information with
We do not sell your personal information. We may share or process information only with service providers that help us operate the business, such as website hosting, email delivery, document generation, customer messaging, analytics and Meta business tools.
5. Storage and retention
Your information may be stored in our website and admin system, customer records, documents and backups. We keep information for as long as reasonably needed to manage enquiries, bookings, support, accounting and legal record-keeping.
6. Your choices and requests
You can request access to, correction of, or deletion of the personal information we hold about you, subject to any legal or accounting obligations that require us to keep certain records.
For Facebook-related deletion requests, please also see our Data Deletion Instructions.
7. Contact us
If you have privacy questions or want to request an update or deletion, contact:
Aircon Deep Clean Co
support@acdeepclean.com.au
0493 933 180
www.acdeepclean.com.au